Refund policy

Returns

We have a 30-day return window from the date your order is delivered.

To be eligible, items must be unused, unworn, unwashed, with tags attached, and in the original packaging. Please keep your order confirmation/receipt.

How to start a return

  1. Email us at reactistan@gmail.com with your order number and reason for return.

  2. If your return is approved, we’ll email you a return authorization and instructions, including where to send your package.

  3. Items sent back without prior approval may not be accepted.

Return address (for approved returns only):
Reactistan LLC
5315 E Sapphire Cir
Cottonwood, AZ 86326
USA

Who pays return shipping?

  • If the return is due to our error or a defective/damaged item, we cover return shipping.

  • For all other returns (e.g., change of mind, size/style preference), buyer pays return shipping.

Damages & issues

Please inspect your order on delivery and email reactistan@gmail.com within 7 days if an item is defective, damaged, or incorrect. We’ll make it right.

Exceptions / non-returnable items

For hygiene and safety, some items can’t be returned:

  • Final-sale items and gift cards

  • Customized or personalized items

  • Opened personal-care items

  • Heavily used or altered items

If you’re unsure whether your item is eligible, email us at reactistan@gmail.com.

Exchanges

The fastest way to get what you want is to return the item (once approved) and place a new order for the desired product/color/size.

Refunds

Once your return is received and inspected, we’ll email you about approval. If approved, a refund to your original payment method will be issued within 10 business days. Your bank/credit card may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved, please contact us at reactistan@gmail.com.